Questions we hear every week

Instead of calling someone when things break, your technology is continuously managed: computers patched and monitored, network maintained, email and cloud governed, security kept current, and a help desk your staff can always reach — for a predictable monthly plan.

Computers and users, networks and Wi-Fi, servers and infrastructure, cybersecurity and monitoring, Microsoft 365 / email / cloud, plus coordination of printers, VoIP, vendors, and the technology around your business.

Scope and accountability. One person reacts; a managed team prevents — with monitoring, tooling, documentation, and coverage that doesn't take vacations or leave with the knowledge.

We're the managed IT and software division of the TechPro family. Security Products handles cameras, access control, and physical security; we handle computers, networks, email, cloud, and software.

Plans are built around your number of workstations, users, locations, and support needs. A free assessment produces an exact monthly number. Cloud licensing, hardware, installations, projects, and custom software are quoted separately.

Yes — and genuinely no-pressure. You get a clear picture of your environment and a written proposal. If it's not a fit, you've still learned where things stand.

No. We manage what's worth managing and tell you honestly when something needs replacing — with reasons and pricing, never a forced rip-and-replace.

Phone, the client platform, or the installed support tooling on covered machines. Requests go to real local technicians — no offshore call tree.

Most everyday issues are resolved remotely within minutes of reaching us. Genuine emergencies are triaged as emergencies; we know the difference.

Yes, when hands are needed — installs, hardware, projects. We're a South Florida team; on-site means nearby, not a flight.

A customer portal included with managed IT: request help, see your services and updates, and stay connected with our team. Included — never an upsell.

Yes — MFA, endpoint protection, backups, patching, and the honest answers for the questionnaire. It's one of the most common reasons businesses come to us.

We isolate, assess, remediate, and restore — then fix the root cause. Managed customers are far less likely to get there in the first place: that's the point of the ongoing discipline.

Yes — portals, dashboards, automation, reporting, and integrations, built and run by our own team. We operate our own production platforms daily; yours gets the same care.