airtel broadband deactivation options

Deactivation of Airtel Broadband Connection Both Permanently and Temporarily

Are you looking to regain your freedom from an Airtel broadband connection? Look no further.

In this comprehensive guide, we will walk you through the step-by-step process of deactivating your Airtel broadband connection, both permanently and temporarily.

Whether you prefer visiting an Airtel Store, emailing customer care, or making a phone call, we have you covered.

Stay tuned to learn how to initiate the deactivation process and regain control over your internet connection.

Key Takeaways

  • Airtel offers permanent deactivation methods such as visiting a nearby store, emailing customer care, or contacting them via phone call.
  • Permanent deactivation requests are processed within three working days and customers receive a confirmation call from the customer care executive.
  • Airtel also provides temporary deactivation options through the Safe Custody Mode, which can be deactivated by contacting the authorities.
  • Temporary deactivation can be done via call or through the Airtel Thanks App, with the broadband connection being deactivated within a few hours.

Airtel Broadband Overview

Airtel Broadband is a prominent telecommunications service provided by Airtel, offering a range of recharge programs and competitive broadband deals to customers in India. With Airtel Broadband, customers can enjoy high-speed internet connectivity, seamless browsing, and unlimited downloading.

One of the key benefits of Airtel broadband connection is its wide coverage across the country, ensuring that customers can stay connected no matter where they are. Airtel also offers a variety of broadband plans to cater to different needs and budgets. Customers can choose from plans with different speeds, data limits, and prices, allowing them to select the one that best suits their requirements.

Airtel also provides excellent customer support, ensuring that any issues or queries are promptly addressed. In comparison to other broadband providers, Airtel stands out for its reliability, affordability, and exceptional service quality.

Permanent Deactivation Methods

To permanently deactivate the Airtel Broadband connection, there are several methods available for customers to choose from.

Customers can visit a nearby Airtel Store and submit a deactivation request, or they can email the Customer Care with the deactivation request.

Another option is to contact Customer Care through a phone call to request deactivation. Deactivation requests submitted through these methods will be processed within three working days. Customers will receive a confirmation call from the customer care executive.

As for the timeline for permanent deactivation, it will take up to three working days. However, it is important to note that there may be permanent deactivation charges associated with this process.

Customers should check with Airtel customer care or visit the Airtel website for more information on the charges.

Deactivation Through Airtel Store

Customers can initiate the deactivation process for their Airtel Broadband connection by visiting their nearest Airtel Store. Deactivating through the Airtel Store provides customers with a convenient and efficient method to end their broadband connection.

Upon visiting the store, customers can submit a deactivation request to the Airtel representatives. The deactivation process typically takes around three working days to complete. During this time frame, Airtel will process the request and ensure that the customer's broadband connection is deactivated permanently.

This method allows customers to exercise their freedom and choose the best option for their broadband needs. By visiting the Airtel Store, customers can experience a hassle-free and transparent deactivation process, ensuring a smooth transition to a new service provider or a temporary break from their broadband connection.

Deactivation via Email

The deactivation process for an Airtel Broadband connection can also be initiated through the convenient method of sending an email. This method provides customers with another option to deactivate their connection without the need to visit a physical store or make a phone call.

To begin the deactivation process via email, customers can draft an email stating their request for deactivation and send it to the Airtel customer support email address. It is important to include all necessary details such as the account holder's name, registered phone number, and broadband connection details to ensure a smooth process.

Airtel's dedicated customer support team will then process the request and deactivate the broadband connection accordingly. This method offers flexibility and convenience for customers who prefer to communicate through email and seek a hassle-free deactivation process.

Deactivation via Phone Call

For efficient and convenient deactivation of an Airtel Broadband connection, customers can opt for the method of deactivation via a phone call. This method allows customers to directly speak with a customer care executive and request the deactivation of their broadband connection. One of the pros of deactivating Airtel broadband via phone call is the immediate response and quick deactivation process, as the connection will be deactivated within 4 hours. However, a con of this method is the potential wait time to connect with a customer care executive.

After temporary deactivation, customers can reactivate their Airtel broadband by simply contacting the authorities and requesting reactivation. It is important to note that customers may receive monthly bills for the days until the deactivation, and bills will be sent on a monthly basis.

Temporary Deactivation Methods

Continuing the discussion on deactivation methods, a viable option for temporarily deactivating an Airtel Broadband connection is through the Safe Custody Mode. This feature provides customers with the flexibility to temporarily suspend their broadband connection without completely disconnecting it.

The temporary deactivation benefits of Safe Custody Mode include the ability to keep the connection inactive for a specified period, without incurring charges for the unused service. Additionally, customers have two alternatives to choose from: temporary deactivation priced at ₹200+ taxes per month or ₹500+ taxes per month.

To deactivate Safe Custody Mode, customers can contact the authorities. They can also set the mode to not auto-renew, ensuring that the connection remains inactive for a consecutive period of three months.

This temporary deactivation option offers customers the freedom to pause their broadband service as needed, while still retaining their connection for future use.

Temporary Deactivation Through Safe Custody Mode

Customers have two options for temporarily deactivating their Airtel Broadband connection through the Safe Custody Mode. This mode allows users to keep their connection inactive for a specified period of time while ensuring that it can be reactivated whenever they desire.

Here are the pros and cons of temporary deactivation through Safe Custody Mode:


  • Provides flexibility for customers who may not need a broadband connection temporarily.
  • Saves money by avoiding monthly charges during the inactive period.
  • Prevents unauthorized access to the connection while it is not in use.


  • Requires a fee for temporary deactivation.
  • Users may need to wait for the reactivation process to be completed.

To reactivate the Airtel broadband connection after temporary deactivation, customers can follow these steps:

  1. Contact the Airtel authorities to request reactivation.
  2. Provide the necessary details and pay any pending bills.
  3. Wait for the reactivation process to be completed, which may take a few hours.
  4. Once reactivated, users can resume enjoying their Airtel Broadband services.

Temporary Deactivation via Call or App

To temporarily deactivate an Airtel Broadband connection, customers have the option to do so either by making a call or using the Airtel Thanks App. Both methods offer convenience and flexibility for users who desire freedom from their broadband connection for a specific period.

When deactivating through a call, customers can simply dial 121 and request activation of the desired Safe Custody Mode option. The broadband connection will be deactivated within 4 hours, and monthly bills will be sent for the days until the deactivation. This method allows for quick and immediate action.

On the other hand, deactivation via the Airtel Thanks App provides users with a user-friendly interface to manage their broadband connection. By downloading the app from the play store or App store, customers can easily select the specific landline connection for deactivation and choose the temporary deactivation option. With just a few clicks, the broadband connection will be deactivated.


Deactivating an Airtel broadband connection, whether permanently or temporarily, is a simple process with multiple options available.

Customers can choose to visit an Airtel Store, email Customer Care, or make a phone call to initiate permanent deactivation.

For temporary deactivation, customers can opt for the Safe Custody Mode or use the Airtel Thanks App.

With these user-friendly methods, Airtel ensures a hassle-free experience for its valued customers.

So, say goodbye to your broadband connection with ease and convenience!

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