Airtel Broadband offers a powerful tool to its customers – the ability to deactivate their connection temporarily or permanently.
With the power of deactivation, customers can take control of their broadband connection, ensuring safety and security.
With the help of the Airtel Thanks app, the Safe Custody Mode or a phone call, users can unlock the power of deactivation.
Unlock the potential of deactivation and take control of your broadband connection with Airtel Broadband.
Key Takeaways
- Airtel is India's largest telecom service provider.
- Airtel offers a variety of recharge programs on a weekly, monthly, or yearly basis.
- Airtel is known for offering fantastic broadband deals.
- Customers can choose to deactivate their broadband service temporarily or permanently.
Permanent Deactivation
There are four ways for customers to permanently deactivate their Airtel Broadband connection. These alternatives include:
- Visiting a nearby Airtel Store
- Emailing the Customer Care
- Calling Customer Care on the phone
- Requesting deactivation through the Airtel Store
Reasons for permanent deactivation may include high bills, dissatisfaction with the service, or a move to a different location.
Visiting the Airtel Store takes around three working days and Customer Care will confirm the deactivation through a phone call.
Those customers who wish to take a break from using their broadband connection may also opt for temporary deactivation via the Airtel Thanks app or by calling Customer Care.
Temporary Deactivation
However, customers can also choose to temporarily deactivate their Airtel Broadband connection through the Safe Custody Mode or by calling Customer Care. Airtel offers two different deactivation options, both with their own benefits.
Option 1 costs ₹200+ taxes per month, while Option 2 costs ₹500+ taxes per month.
To deactivate through the App, customers must download the Airtel Thanks App and then click on Manage Services.
For a call, customers can contact Customer Care and request temporary deactivation. The connection will be deactivated within 4 hours and a confirmation message or email will be received.
Bills will be sent for the days used until the temporary deactivation period has ended.
Customers can reap the benefits of temporary deactivation, such as avoiding high bills at the end of the month.
Call Deactivation
By calling Customer Care, customers can request temporary deactivation of their Airtel Broadband connection. This method of deactivation is beneficial in several ways as it requires no paperwork and can be done in a few minutes.
The advantages of call deactivation include quick service, helpful customer support, and the ability to choose the desired time period for the deactivation.
However, there are some cons to this method such as the lack of access to the Airtel Thanks App and limited information about the exact duration of the deactivation.
Therefore, customers should weigh the pros and cons before opting for call deactivation.
Airtel Thanks App
Apart from call deactivation, customers can also use the Airtel Thanks App to temporarily suspend their Airtel Broadband connection.
To do so, they must first download the App from the Play Store or App Store. Then, they must choose the specific landline connection to deactivate. After that, they can click on Manage Services in the App and activate/deactivate Safe Custody for temporary suspension.
Upon successful activation, customers will receive a confirmation message or email for the temporary deactivation. There are two options available for this service, Option 1 costs ₹200+ taxes per month, while Option 2 costs ₹500+ taxes per month.
Bills will be sent for the days used until the temporary deactivation period.
Safe Custody Mode
Airtel offers two Safe Custody Modes to temporarily deactivate broadband connections. It is a convenient and cost-effective way of suspending the connection for a certain period of time. These two options are available for a monthly fee of ₹200 and ₹500 respectively.
The advantages of this mode include low cost, simple activation and deactivation process, and no disconnection charges. Furthermore, customers also receive monthly bills for the days used.
On the other hand, the disadvantages of this mode include limited duration and lower speeds. Thus, it is best suited for customers who need a temporary solution for their broadband connection.
